Frequently Asked Questions
How early should I arrive?
Plan to arrive 5min before or right on time. Since this is a home-based business there is no waiting room to sit in. If you arrive too early you may interrupt another person's time. There is free parking on the street (Wesley st) and/or surrounding streets (Dalesford/Mendota). Text me at 416-258-8696 if you get lost, are running later or arrive early as I may be able to accommodate you.
Is it Accessible?
Since the entrance is through the garage, there are no stairs to navigate. However there is a small lip between the garage floor and entrance door which can pose difficulty for wheelchairs. Most people with walkers can navigate this. The inside door is a Barn door and quite easy to get through. The table itself is hydraulic so it can be lowered or raised to the appropriate height for ease. I am happy to also move my car out of the driveway to allow you to park closer. Please reach out with any requests or questions.
What do I wear?
The best answer is really whatever you are comfortable in. Most clients wear underwear which can help secure the sheets when working on the legs. If you require glute work it is best to wear a higher-cut undergarment or massage can be done through the sheet. If you prefer to wear clothing some massage and joint movement can be performed as well as reiki or cranial sacral therapy. For acupuncture please wear loose clothing or a sheet can be used to cover you. Energy work is performed fully clothed as well as many of the other treatments. It is only massage & hot stones that work better directly on the skin.
You have complete privacy to change and a washroom is available directly beside the treatment room.
I'm allergic to scent!! Do you offer scent free treatments?
I can use a scent-free lotion. However because aromatherapy is a large part of my work, I can not guarantee that there will not be lingering smells. It is best to book the first session in the day if that is the case, and to communicate scent allergies before the appointment time so that extra care can be taken.
Please inform me of any allergies to products, food, etc before your appointment. There is a cat in the home but it is not allowed in the treatment room.
All about money....
Do you charge my credit card online?
Your online card is only to secure a spot. It will not be charged unless instructed, or if there is a late cancellation fee.
What if I don't have a card for online booking?
Please email me and we can book it together
I don't have insurance, do you give financial assistance?
Please reach out to me so we can talk about your situation and needs. Everyone deserves treatment.
How do I pay?
In person by credit card, debit, apple pay, cheque, EFT, cash. Debit and Etransfer are the prefered method due to high credit card fees.
Do I get a RMT receipt?
Yes! The receipt can be used for your Health Insurance, or your taxes under Medical Expenses (please check with your accountant)
Do you have direct deposit?
Yes through Telus Health (see list below), Sun Life and Blue Cross. Please email me before your treatment so that the direct deposit information can be filled out, otherwise you will have to pay upfront.
Anything that is not covered by your insurance can be paid with debit/credit on site.
Covered : Sun Life, Blue Cross, Alberta Blue Cross, Beneva Inc. BPA - Benefit Plan Administrators, Canada Life, Canadian Construction Workers Union,Chambers of Commerce Group Insurance,CINUP, ClaimSecure,Coughlin & Associates Ltd., D.A. Townley, Desjardins Insurance, First Canadian, GroupHEALTH, GroupSource, Johnston Group Inc., LiUNA Local 183,
LiUNA Local 506, Manion, Maximum Benefit, RWAM Insurance Administrators,TELUS AdjudiCare, Union Benefits
Does Massage Hurt? Do you do deep pressure?
I do NOT perform deep pressure. I use a more subtle approach and integrate light massage with reiki or cranial or acupuncture. I am happy to refer you to one of my many colleagues who does deep tissue if you prefer.
Massage should never invoke lingering pain for days. Although some therapists believe pain is ok, I believe that treatment should not involve a high level of pain and if there is excessive soreness afterwards it means that perhaps the pressure was too deep, too repetitive or there was not enough flushing of the tissues (especially if you get a headache). Please ensure that you inform the therapist of any medications you are taking as they can alter how the body feels pain and responds to it. Also, please ensure that you hydrate before and after. A comfort scale will be established and we will work together to ensure it is not too painful. As a client, you can stop or change the treatment at any time and I will modify the techniques used.